Chatbots for government agencies: Save time, reduce steps

/ AI, Application, automation marketing, Business, Chat Bot, Strategy, technology, Trends / 4 minutes of reading
Chatbots สำหรับหน่วยงานภาครัฐ

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Chatbots for government agencies: Save time, reduce steps

As technology advances, government services have to adapt. AI chatbots are the answer to providing fast, easy to access and efficient services, reducing staff workload and providing people with unprecedented convenience.

Chatbot is a program designed to facilitate answering questions, providing information, providing assistance. The government can use the Chatbot to benefit from quick access to public information and complaints. Applying the Chatbot to government agencies will help solve problems faster and improve public service efficiency. And improve access to government services 24 hours a day.

elevate state service with artificial intelligence

Chatbots สำหรับหน่วยงานภาครัฐ - ยกระดับการบริการ

Technology is changing the way the government works, and AI chatbots are a key tool to close the gap between government agencies and the public with the ability to respond quickly and effectively.

People can access government services 24/7 through a system that reduces waiting, reduces data collection, and reduces operating costs. Chatbot can also provide multilingual services to meet the needs of a wide variety of people.

In addition, chatbots can connect online and offline communications, making it easier for people to communicate with government agencies from multiple platforms.

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Overview of the power of innovation

Interesting figures reveal the potential of state-run chatbot technology, reflecting growth trends and their impact on public services around the world.

  • More than 60% of government agencies are aiming for automation by 2016.
  • Saved 1.2 billion hours of work.
  • cut costs by more than $40 billion a year
  • 72% of people want to access state services through smartphones.

In Thailand, Chatbot is used in various agencies such as www.galyamed.com . The Department of Mental Health uses Chatbot Online to provide information, understanding, and treatment for psychiatric disorders 24 hours a day. This is a good example of using technology to help with public services.

Open a new perspective: Government chatbots are What?

แชทบอทภาครัฐ เป็นเครื่องมือ AI อัจฉริยะที่ออกแบบมาเพื่อเชื่อมต่อระหว่างประชาชนและหน่วยงานรัฐ สามารถให้บริการผ่านช่องทางต่างๆ อย่างครอบคลุม โดยมีเป้าหมายหลักในการปรับปรุงกระบวนการภาครัฐและบริการสาธารณะ
ประโยชน์หลักของ Chatbot ในหน่วยงานรัฐคือการช่วยลดภาระงานและเวลาในการตอบคำถาม ทำให้เจ้าหน้าที่สามารถมุ่งเน้นไปที่งานที่ซับซ้อนมากขึ้น ขณะที่ประชาชนได้รับข้อมูลที่ต้องการอย่างรวดเร็ว แชทบอทสามารถให้บริการสาธารณะได้ง่ายขึ้น เข้าถึงได้ตลอด 24 ชั่วโมง โดยไม่มีข้อจำกัดด้านเวลาหรือสถานที่

Global Success: Impressive Case Studies

Mississippi: MISSI chatbot genius.

Provide coverage from:

  • renew one’s license
  • make an appointment for a driver’s license
  • Search for jobs and tax records.

SINGAPORE: Start a new service.

Chatbot that facilitates through WhatsApp and Telegram.

Australia: Alex, tax assistant

Professional 24-hour tax counseling. In Thailand, the Digital Government Development Agency (DGA) has supported the development of chatbots for government agencies to make it easier for people to access government services with the aim of enhancing public services.

delve into a wide range of applications

support the internal function

Chatbots help government employees with routine tasks:

  • Solve the IT problem.
  • answer the question of human resources
  • Access organizational policy

listen to the public's voice

Powerful feedback storage tools improve point-to-point services.

cope with an emergency

Providing accurate information, timely and timely in times of crisis, helping to solve problems for people faster, facilitating complaints or requests for assistance.

outstanding strength

Chatbots สำหรับหน่วยงานภาครัฐ - จุดแข็ง

Chatbots for government agencies have special features that help revolutionize public services. Compared to traditional systems, these strengths make chatbots an essential tool in the digital age:

  1. Multi-language support: More than 80 languages are communicated, meeting the needs of a wide variety of people.
  2. Increase participation: New contacts open to make it easier for people to access government agencies.
  3. Instant response: Manage multiple questions simultaneously, reduce wait time
  4. Unlimited service: Available 24 hours a day, no holidays.

With these capabilities, chatbots are a key tool to reduce the workload and time to answer questions, enable data collection, and link multi-channel communication, making government services more efficient.

Start smart.

The use of chatbots in government agencies requires careful planning and systematic procedures to maximize the benefit of both the agencies and the public. The key steps to start are as follows:

  1. find the highest point of value
  2. Select the appropriate platform
  3. Gather tools.
  4. Testing and Improvement
  5. be constantly on the follow-up

The adoption of Chatbot in government agencies requires good planning, starting with identifying the needs of the public and the agency, selecting the appropriate technology, and continuing to develop to provide efficient services.

The last chapter.

Chatbots for government agencies are not just a trend, but the future of public services that will help make the government work more efficient, faster and closer to the public.

Having 24/7 access to the service through multilingual chatbots and connecting multiple communications channels makes public service more efficient and responsive to people’s needs more quickly and accurately is an important step forward in the development of digital public services.

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