Privacy Policy

Cipher Co., Ltd. www.cipher.co.th
Effective Date: 9/22/2025

Cipher Co., Ltd. (“Company”, “we”, “our”, “us”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services.

1. Information We Collect

1.1 Personal Information You Provide

Name and surname
Email address
Phone number
Shipping and billing addresses
Payment information (excluding credit card numbers)

1.2 Information Collected Automatically

IP address and device information
Website visit information
Usage data and purchasing behavior
Cookies and other tracking technologies

How We Use Your Information

We use your personal information to:

Process orders and deliver products
Provide customer service and respond to inquiries
Improve our website and services
Send marketing communications and promotions (with consent)
Comply with legal and regulatory requirements
Prevent fraud and maintain security

3. Information Sharing

We may share your personal information with:

Shipping and logistics service providers
Payment processing services
Technology and analytics service providers
Government agencies when required by law

We will never sell or rent your personal information to third parties

4. Data Protection

We implement appropriate security measures to protect your personal information:

Data encryption during transmission (SSL/TLS)
Strict access control to data
Regular data backups
Employee training on data protection

5. Your Rights

You have the right to:

Access and request copies of your personal data
Correct inaccurate or outdated personal information
Request deletion of your personal data
Request restriction of data processing
Withdraw consent previously given
File complaints with data protection authorities

6. Cookie Policy

Our website uses cookies to:

Remember your preferences and settings
Analyze website usage
Improve user experience
Display relevant advertisements

You can manage or disable cookies through your browser settings.

7. Data Retention

We retain your personal information for as long as necessary to:

Provide the services you request
Comply with legal obligations
Resolve disputes and enforce agreements

User account information: Retained until account deletion

Order information: Retained for 5 years for accounting and tax purposes

8. Policy Updates

We may update this Privacy Policy from time to time. Significant changes will be announced in advance through our website or email.

9. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

อีเมล: info@cipher.co.th
Phone: 082-539-5497
Address: Cipher Co., Ltd. 99/103 Nantawan–Suvarnabhumi Village, Ratchathewi, Bang Phli, Samut Prakan 10540

Frequently Asked Questions

What personal data does Cipher Company Limited collect?

The company collects information you provide directly, such as name-surname, email, phone number, shipping and billing addresses, including some payment information (excluding credit card codes). We also automatically collect data from website usage such as IP address, device information, site visits, and cookies.

What does the company use personal data for?

The collected information is used to process orders, deliver products, provide after-sales service, improve the website and user experience, send promotional or marketing information (with your consent), and comply with legal requirements.

Who will the company disclose my information to?

We may share information with necessary service providers such as shipping companies, payment processors, technology and analytics providers, and government agencies when required by law. We confirm that we will not sell or rent your personal data to third parties.

What measures does the company have to protect data?

We have strict security measures including SSL/TLS data encryption, access control systems, regular data backups, and employee training on data protection to prevent risks from unauthorized access.

What rights do I have regarding my personal data?

You have the right to request access and receive copies of your stored data, correct inaccurate information, delete your data, request limited processing, or withdraw consent you have given, including the right to complain to data protection agencies if you believe your data is being used inappropriately.

Does this website use cookies?

Yes, our website uses cookies to record settings, analyze website usage, improve user experience, and present content or advertisements relevant to your interests. Using cookies helps make our service more efficient and better tailored to your needs.

Can I disable cookies?

You can manage or delete cookies through your browser settings. If you disable some cookies, the website will still function, but the user experience may not be complete, such as settings retention or appropriate display may not work normally.

How long does the company keep personal data?

The retention period depends on the type of data. User account information will be kept until cancellation, order data will be kept for at least 5 years for accounting and tax purposes, and other data will be kept as necessary for service provision and legal compliance.

If the privacy policy changes, how will I know?

The company may update the policy from time to time, and if there are significant changes, we will announce in advance on the website or notify you via email, so you can be informed and decide how to proceed.

If I have questions about this policy, who can I contact?

You can contact the company directly via email at info@cipher.co.th or call 082-539-5497, and you can also send requests to the company address. We have a team ready to answer questions and assist you with exercising your personal data rights.