Business Policies
Cipher Co., Ltd. www.cipher.co.th
Effective Date: 9/22/2025
1. Shipping Policy
1.1 Delivery Time
- Standard products: Delivery within 3-5 business days after payment confirmation
- Special or custom-made products: Delivery within 7-14 business days
- Imported products: Delivery within 14-21 business days
1.2 Shipping Fees
- Free shipping for orders over 1,000 THB
- Standard shipping: 50 THB (Bangkok and metropolitan area)
- Provincial shipping: 80-120 THB (depending on distance)
1.3 Shipping Methods
- Thailand Post EMS
- Kerry Express
- Flash Express
- J&T Express
2. Order Cancellation Policy
2.1 Cancellation Before Shipping
- Customers can cancel orders before products are shipped
- Cancellation within 2 hours after ordering: 100% refund
- Cancellation after 2 hours but before shipping: 90% refund (10% processing fee)
2.2 Cancellation After Shipping
- Orders cannot be cancelled once products are shipped from warehouse
- Please follow return policy procedures instead
Note: Special or custom-made products cannot be cancelled once production begins
3. Return and Refund Policy
3.1 Return Conditions
- Products must be in original condition, unused
- Complete packaging and tags must be included
- Notify us within 7 days after receiving products
- Send products back within 14 days after approval
3.2 Returnable Cases
- Products damaged during shipping
- Wrong products received
- Manufacturing defects
- Unsatisfied with product quality (within 7 days)
3.3 Non-Returnable Cases
- Custom-made products
- Health and beauty products that have been used
- Digital products that have been downloaded
- Expired products or damaged due to misuse
3.4 Refund Process
- Inspect returned products (3-5 business days)
- Approve refund and notify customer
- Refund through original payment method (5-7 business days)
- Cash payments will be transferred to customer’s provided account
4. Contact Information
Contact Channels:
Email: [email protected]
Phone: 082-539-5497
LINE: @cipher
Business Hours: Monday-Friday 9:00-18:00