{"id":12288,"date":"2024-10-25T19:33:58","date_gmt":"2024-10-25T12:33:58","guid":{"rendered":"https:\/\/www.cipher.co.th\/blogs\/crm-integration-with-shopify\/"},"modified":"2025-05-27T16:50:13","modified_gmt":"2025-05-27T09:50:13","slug":"crm-integration-with-shopify","status":"publish","type":"post","link":"https:\/\/www.cipher.co.th\/en\/blogs\/crm-integration-with-shopify\/","title":{"rendered":"Shopify and CRM Integration: Boost Business Productivity"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"12288\" class=\"elementor elementor-12288 elementor-6673\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dc87834 e-flex e-con-boxed e-con e-parent\" data-id=\"dc87834\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-28ded30 elementor-toc--minimized-on-tablet elementor-widget elementor-widget-table-of-contents\" data-id=\"28ded30\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;exclude_headings_by_selector&quot;:[],&quot;marker_view&quot;:&quot;bullets&quot;,&quot;headings_by_tags&quot;:[&quot;h1&quot;,&quot;h2&quot;,&quot;h3&quot;,&quot;h4&quot;,&quot;h5&quot;,&quot;h6&quot;],&quot;no_headings_message&quot;:&quot;No headings were found on this page.&quot;,&quot;icon&quot;:{&quot;value&quot;:&quot;fas fa-circle&quot;,&quot;library&quot;:&quot;fa-solid&quot;,&quot;rendered_tag&quot;:&quot;&lt;svg class=\\&quot;e-font-icon-svg e-fas-circle\\&quot; viewBox=\\&quot;0 0 512 512\\&quot; xmlns=\\&quot;http:\\\/\\\/www.w3.org\\\/2000\\\/svg\\&quot;&gt;&lt;path d=\\&quot;M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\\&quot;&gt;&lt;\\\/path&gt;&lt;\\\/svg&gt;&quot;},&quot;minimize_box&quot;:&quot;yes&quot;,&quot;minimized_on&quot;:&quot;tablet&quot;,&quot;hierarchical_view&quot;:&quot;yes&quot;,&quot;min_height&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"table-of-contents.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__header\">\n\t\t\t\t\t\t<h4 class=\"elementor-toc__header-title\">\n\t\t\t\tTable of Contents\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--expand\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__28ded30\" aria-expanded=\"true\" aria-label=\"Open table of contents\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/div>\n\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--collapse\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__28ded30\" aria-expanded=\"true\" aria-label=\"Close table of contents\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-up\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M240.971 130.524l194.343 194.343c9.373 9.373 9.373 24.569 0 33.941l-22.667 22.667c-9.357 9.357-24.522 9.375-33.901.04L224 227.495 69.255 381.516c-9.379 9.335-24.544 9.317-33.901-.04l-22.667-22.667c-9.373-9.373-9.373-24.569 0-33.941L207.03 130.525c9.372-9.373 24.568-9.373 33.941-.001z\"><\/path><\/svg><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<div id=\"elementor-toc__28ded30\" class=\"elementor-toc__body\">\n\t\t\t<div class=\"elementor-toc__spinner-container\">\n\t\t\t\t<svg class=\"elementor-toc__spinner eicon-animation-spin e-font-icon-svg e-eicon-loading\" aria-hidden=\"true\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M500 975V858C696 858 858 696 858 500S696 142 500 142 142 304 142 500H25C25 237 238 25 500 25S975 237 975 500 763 975 500 975Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e4bf7a elementor-widget elementor-widget-heading\" data-id=\"6e4bf7a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><b>Combining Shopify with CRM to increase business efficiency<\/b><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c35d8e5 elementor-widget elementor-widget-text-editor\" data-id=\"c35d8e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Is the e-commerce <\/strong>platform you&#8217;re using anyway enough? Many businesses have experienced rapid growth and success in the e-commerce market. The answer is hidden in tools that manage their performance and support growth and growth. One of the platforms is Shopify. <strong>Shopify<\/strong> is not only an efficient e-commerce platform, but also integrates with CRM. And <strong>Customer <\/strong>Relationship Management to help businesses better manage customer relationships and support business growth.<\/p><h2 class=\"wp-block-heading\"><strong>The importance of combining Shopify with CRM<\/strong><\/h2><figure class=\"wp-block-image aligncenter size-large\"><img decoding=\"async\" class=\"wp-image-6674\" src=\"https:\/\/www.cipher.co.th\/wp-content\/uploads\/2024\/10\/%E0%B9%80%E0%B8%99%E0%B8%B7%E0%B9%89%E0%B8%AD%E0%B8%AB%E0%B8%B2-1-16-1024x1024.webp\" alt=\"The importance of combining Shopify with CRM\"><\/figure><p>The combination of Shopify and CRM is a key strategy that enables businesses to consolidate customer information from multiple channels into one place, streamline customer information management, reduce duplication of information, and help analyze customer behaviour to create a market strategy. In addition, it will help maintain relationships with existing customers and create a positive experience for new customers.<\/p><h2 class=\"wp-block-heading\"><strong>Shopify&#8217;s ability to connect to CRM and other tools<\/strong><\/h2><figure class=\"wp-block-image aligncenter size-large\"><img decoding=\"async\" class=\"wp-image-6676\" src=\"https:\/\/www.cipher.co.th\/wp-content\/uploads\/2024\/10\/%E0%B9%80%E0%B8%99%E0%B8%B7%E0%B9%89%E0%B8%AD%E0%B8%AB%E0%B8%B2-2-15-1024x1024.webp\" alt=\"\"><\/figure><p>One of the highlights of the <strong><a href=\"https:\/\/www.cipher.co.th\/en\/services\/shopify-implement-service\/\">Shopify<\/a><\/strong> Implementation Service platform&#8217;s popularity is its ability to connect to other business-critical tools and <strong><a href=\"https:\/\/www.cipher.co.th\/en\/crm-email-campaign\/\">applications<\/a><\/strong>, allowing businesses to choose CRMs that suit their needs, such as HubSpot and Shopify. There are also many applications that facilitate integration with CRM, whether or not.<\/p><ul class=\"wp-block-list\"><li><strong>Syncing customer information:<\/strong> Update customer information between Shopify and CRM automatically<\/li><li><strong>Marketing Campaign: <\/strong>Create a campaign or email marketing that meets the needs of customers through CRM.<\/li><li><strong>Order tracking: <\/strong>track order status and update information in CRM<\/li><li><strong>Data Analysis:<\/strong> Analysis of customer data and campaign performance to improve marketing strategies<\/li><\/ul><p>Shopify&#8217;s integration with CRM makes it easy and fast for operators to access customer information, better analyze in-depth information about customers, make it easier for businesses to manage orders and delivery information, and help them track communications with customers. As a result, sales and marketing teams will be able to create strategies to increase sales better.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9aaccdd elementor-widget elementor-widget-image\" data-id=\"9aaccdd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.cipher.co.th\/en\/customer-retention-strategies-for-high-competition-e-book\/\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"341\" src=\"https:\/\/www.cipher.co.th\/wp-content\/uploads\/2025\/01\/cta-e-book-21-1024x341.webp\" class=\"elementor-animation-shrink attachment-large size-large wp-image-8698\" alt=\"\u0e14\u0e32\u0e27\u0e19\u0e4c\u0e42\u0e2b\u0e25\u0e14 E-Book\" srcset=\"https:\/\/www.cipher.co.th\/wp-content\/uploads\/2025\/01\/cta-e-book-21-1024x341.webp 1024w, https:\/\/www.cipher.co.th\/wp-content\/uploads\/2025\/01\/cta-e-book-21-300x100.webp 300w, https:\/\/www.cipher.co.th\/wp-content\/uploads\/2025\/01\/cta-e-book-21-768x256.webp 768w, https:\/\/www.cipher.co.th\/wp-content\/uploads\/2025\/01\/cta-e-book-21-500x167.webp 500w, https:\/\/www.cipher.co.th\/wp-content\/uploads\/2025\/01\/cta-e-book-21-700x233.webp 700w, https:\/\/www.cipher.co.th\/wp-content\/uploads\/2025\/01\/cta-e-book-21.webp 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1fa4ba69 e-flex e-con-boxed e-con e-parent\" data-id=\"1fa4ba69\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-144a2c16 elementor-widget elementor-widget-text-editor\" data-id=\"144a2c16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 class=\"wp-block-heading\"><strong>Benefits of Combining Shopify with CRM<\/strong><\/h2><p>The combination of <strong>Shopify <\/strong>and <strong>CRM <\/strong>offers significant benefits for online businesses as it helps businesses manage customers and sales <strong><a href=\"https:\/\/www.cipher.co.th\/en\/blogs\/shopify-business-growth\/\" target=\"_blank\" rel=\"noreferrer noopener\" data-type=\"link\" data-id=\"https:\/\/www.cipher.co.th\/shopify-business-growth\/\">information <\/a><\/strong>more efficiently. Shopify improves business growth and supports future business growth. The key benefits are as follows:<\/p><figure class=\"wp-block-image aligncenter size-large\"><img decoding=\"async\" class=\"wp-image-6678\" src=\"https:\/\/www.cipher.co.th\/wp-content\/uploads\/2024\/10\/%E0%B9%80%E0%B8%99%E0%B8%B7%E0%B9%89%E0%B8%AD%E0%B8%AB%E0%B8%B2-3-16-1024x1024.webp\" alt=\"Benefits of Combining Shopify with CRM\"><\/figure><h3 class=\"wp-block-heading\"><strong>1<\/strong><strong>. Automatic operation<\/strong><\/h3><p>The integration of Shopify with CRM reduces data management complexity by automating data entry and reduces redundancy errors such as email, order confirmation, delivery tracking, and promotional activities, allowing business owners to spend more time developing their business. And the team can focus on developing businesses such as customer relationships or coming up with new strategies for business growth.<\/p><h3 class=\"wp-block-heading\"><strong>2. Improved customer information management<\/strong><\/h3><p>When combined with CRM, Shopify automatically retrieves customer information from Shopify-based transactions such as order information, order history, and purchasing behavior, allowing sales and marketing teams to manage customer information from a single platform and see customer information clearly and easily categorized.<\/p><h3 class=\"wp-block-heading\"><strong>3. Personalized Marketing<\/strong><\/h3><p>CRM allows businesses to segment their customers based on their purchasing behaviour or preferences. This information enables businesses to create marketing campaigns tailored to each group of customers, such as sending promotions or email marketing that meet their needs, increasing sales opportunities and customer loyalty.<\/p><h3 class=\"wp-block-heading\"><strong>4. Improved customer service<\/strong><\/h3><p>Access to order history and customer communication history across the CRM enables support teams to provide fast and efficient services such as troubleshooting previously reported issues or product recommendations that meet customer requirements. This improves customer satisfaction and reduces team redundancy.<\/p><h3 class=\"wp-block-heading\"><strong>5. Data analysis from the CRM system<\/strong><\/h3><p>The Shopify information gathered in CRM enables businesses to analyze sales trends, report sales and customer behaviour in detail. These information enables management and team to make more accurate decisions such as stock options, improve marketing strategies or find new market opportunities.<\/p><h2 class=\"wp-block-heading\"><strong>Conclusion<\/strong><\/h2><p>And to enable your business to compete more effectively in a competitive market, Shopify experts can now seek advice on how to use the CRM system. <\/p><p>And to enable your business to compete more effectively in a competitive market, Shopify experts can now seek advice on how to use the CRM system.<\/p><figure class=\"wp-block-image aligncenter size-large\"><\/figure>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d9e3475 elementor-widget elementor-widget-image\" data-id=\"d9e3475\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.cipher.co.th\/en\/services\/shopify-implement-service\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"341\" src=\"https:\/\/www.cipher.co.th\/wp-content\/uploads\/2025\/01\/\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23-Shopify-1024x341.webp\" class=\"elementor-animation-shrink attachment-large size-large wp-image-9320\" alt=\"\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23 Shopify\" srcset=\"https:\/\/www.cipher.co.th\/wp-content\/uploads\/2025\/01\/\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23-Shopify-1024x341.webp 1024w, https:\/\/www.cipher.co.th\/wp-content\/uploads\/2025\/01\/\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23-Shopify-300x100.webp 300w, https:\/\/www.cipher.co.th\/wp-content\/uploads\/2025\/01\/\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23-Shopify-768x256.webp 768w, https:\/\/www.cipher.co.th\/wp-content\/uploads\/2025\/01\/\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23-Shopify-500x167.webp 500w, https:\/\/www.cipher.co.th\/wp-content\/uploads\/2025\/01\/\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23-Shopify-700x233.webp 700w, https:\/\/www.cipher.co.th\/wp-content\/uploads\/2025\/01\/\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23-Shopify.webp 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Table of Contents Combining Shopify with CRM to increase business efficiency Is the e-commerce platform you&#8217;re using anyway enough? Many [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":6681,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_angie_page":false,"content-type":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"page_builder":"","footnotes":""},"categories":[147,151,155,157,174,167],"tags":[],"class_list":["post-12288","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-en","category-online-marketing-en","category-online-marketing-en-2","category-online-sales","category-shopify-en","category-start-up"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.cipher.co.th\/en\/wp-json\/wp\/v2\/posts\/12288","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cipher.co.th\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.cipher.co.th\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.cipher.co.th\/en\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cipher.co.th\/en\/wp-json\/wp\/v2\/comments?post=12288"}],"version-history":[{"count":0,"href":"https:\/\/www.cipher.co.th\/en\/wp-json\/wp\/v2\/posts\/12288\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.cipher.co.th\/en\/wp-json\/wp\/v2\/media\/6681"}],"wp:attachment":[{"href":"https:\/\/www.cipher.co.th\/en\/wp-json\/wp\/v2\/media?parent=12288"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.cipher.co.th\/en\/wp-json\/wp\/v2\/categories?post=12288"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.cipher.co.th\/en\/wp-json\/wp\/v2\/tags?post=12288"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}