{"id":11498,"date":"2025-03-01T11:57:43","date_gmt":"2025-03-01T04:57:43","guid":{"rendered":"https:\/\/www.cipher.co.th\/blogs\/chatbots-for-government-agencies\/"},"modified":"2025-04-11T10:26:28","modified_gmt":"2025-04-11T03:26:28","slug":"chatbots-for-government-agencies","status":"publish","type":"post","link":"https:\/\/www.cipher.co.th\/en\/blogs\/chatbots-for-government-agencies\/","title":{"rendered":"Chatbots for government agencies: Save time, reduce steps"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"11498\" class=\"elementor elementor-11498 elementor-9882\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2a513ff e-flex e-con-boxed e-con e-parent\" data-id=\"2a513ff\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5492e4b elementor-toc--minimized-on-tablet elementor-widget elementor-widget-table-of-contents\" data-id=\"5492e4b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;headings_by_tags&quot;:[&quot;h1&quot;,&quot;h2&quot;,&quot;h3&quot;,&quot;h4&quot;,&quot;h5&quot;,&quot;h6&quot;],&quot;exclude_headings_by_selector&quot;:[],&quot;marker_view&quot;:&quot;bullets&quot;,&quot;icon&quot;:{&quot;value&quot;:&quot;far fa-circle&quot;,&quot;library&quot;:&quot;fa-regular&quot;,&quot;rendered_tag&quot;:&quot;&lt;svg class=\\&quot;e-font-icon-svg e-far-circle\\&quot; 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AI chatbots are the answer to providing fast, easy to access and efficient services, reducing staff workload and providing people with unprecedented convenience.<\/p>\n<p>Chatbot is a program designed to facilitate answering questions, providing information, providing assistance. The government can use the Chatbot to benefit from quick access to public information and complaints. Applying the Chatbot to government agencies will help solve problems faster and improve public service efficiency. And improve access to government services 24 hours a day.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b35eb06 e-flex e-con-boxed e-con e-parent\" data-id=\"b35eb06\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b939728 elementor-widget elementor-widget-heading\" data-id=\"b939728\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">elevate state service with artificial intelligence<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d5cc37 elementor-widget elementor-widget-image\" data-id=\"1d5cc37\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"611\" src=\"https:\/\/www.cipher.co.th\/wp-content\/uploads\/2025\/03\/Chatbots-\u0e2a\u0e33\u0e2b\u0e23\u0e31\u0e1a\u0e2b\u0e19\u0e48\u0e27\u0e22\u0e07\u0e32\u0e19\u0e20\u0e32\u0e04\u0e23\u0e31\u0e10-2-1024x611.webp\" class=\"attachment-large size-large wp-image-9884\" alt=\"Chatbots \u0e2a\u0e33\u0e2b\u0e23\u0e31\u0e1a\u0e2b\u0e19\u0e48\u0e27\u0e22\u0e07\u0e32\u0e19\u0e20\u0e32\u0e04\u0e23\u0e31\u0e10 - \u0e22\u0e01\u0e23\u0e30\u0e14\u0e31\u0e1a\u0e01\u0e32\u0e23\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\" srcset=\"https:\/\/www.cipher.co.th\/wp-content\/uploads\/2025\/03\/Chatbots-\u0e2a\u0e33\u0e2b\u0e23\u0e31\u0e1a\u0e2b\u0e19\u0e48\u0e27\u0e22\u0e07\u0e32\u0e19\u0e20\u0e32\u0e04\u0e23\u0e31\u0e10-2-1024x611.webp 1024w, https:\/\/www.cipher.co.th\/wp-content\/uploads\/2025\/03\/Chatbots-\u0e2a\u0e33\u0e2b\u0e23\u0e31\u0e1a\u0e2b\u0e19\u0e48\u0e27\u0e22\u0e07\u0e32\u0e19\u0e20\u0e32\u0e04\u0e23\u0e31\u0e10-2-300x179.webp 300w, https:\/\/www.cipher.co.th\/wp-content\/uploads\/2025\/03\/Chatbots-\u0e2a\u0e33\u0e2b\u0e23\u0e31\u0e1a\u0e2b\u0e19\u0e48\u0e27\u0e22\u0e07\u0e32\u0e19\u0e20\u0e32\u0e04\u0e23\u0e31\u0e10-2-768x459.webp 768w, https:\/\/www.cipher.co.th\/wp-content\/uploads\/2025\/03\/Chatbots-\u0e2a\u0e33\u0e2b\u0e23\u0e31\u0e1a\u0e2b\u0e19\u0e48\u0e27\u0e22\u0e07\u0e32\u0e19\u0e20\u0e32\u0e04\u0e23\u0e31\u0e10-2-500x299.webp 500w, https:\/\/www.cipher.co.th\/wp-content\/uploads\/2025\/03\/Chatbots-\u0e2a\u0e33\u0e2b\u0e23\u0e31\u0e1a\u0e2b\u0e19\u0e48\u0e27\u0e22\u0e07\u0e32\u0e19\u0e20\u0e32\u0e04\u0e23\u0e31\u0e10-2-700x418.webp 700w, https:\/\/www.cipher.co.th\/wp-content\/uploads\/2025\/03\/Chatbots-\u0e2a\u0e33\u0e2b\u0e23\u0e31\u0e1a\u0e2b\u0e19\u0e48\u0e27\u0e22\u0e07\u0e32\u0e19\u0e20\u0e32\u0e04\u0e23\u0e31\u0e10-2.webp 1340w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-72a3a6f elementor-widget elementor-widget-text-editor\" data-id=\"72a3a6f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Technology is changing the way the government works, and AI chatbots are a key tool to close the gap between government agencies and the public with the ability to respond quickly and effectively.<\/p>\n<p>People can access government services 24\/7 through a system that reduces waiting, reduces data collection, and reduces operating costs. Chatbot can also provide multilingual services to meet the needs of a wide variety of people.<\/p>\n<p>In addition, chatbots can connect online and offline communications, making it easier for people to communicate with government agencies from multiple platforms.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f3d458a elementor-widget elementor-widget-image\" data-id=\"f3d458a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.cipher.co.th\/e-book-digital-transformation-sustainable-digital-adoption\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"341\" src=\"https:\/\/www.cipher.co.th\/wp-content\/uploads\/2025\/01\/cta-e-book-2-1024x341.webp\" class=\"elementor-animation-shrink attachment-large size-large wp-image-8665\" alt=\"\u0e14\u0e32\u0e27\u0e19\u0e4c\u0e42\u0e2b\u0e25\u0e14 E-Book\" srcset=\"https:\/\/www.cipher.co.th\/wp-content\/uploads\/2025\/01\/cta-e-book-2-1024x341.webp 1024w, https:\/\/www.cipher.co.th\/wp-content\/uploads\/2025\/01\/cta-e-book-2-300x100.webp 300w, https:\/\/www.cipher.co.th\/wp-content\/uploads\/2025\/01\/cta-e-book-2-768x256.webp 768w, https:\/\/www.cipher.co.th\/wp-content\/uploads\/2025\/01\/cta-e-book-2-500x167.webp 500w, https:\/\/www.cipher.co.th\/wp-content\/uploads\/2025\/01\/cta-e-book-2-700x233.webp 700w, https:\/\/www.cipher.co.th\/wp-content\/uploads\/2025\/01\/cta-e-book-2.webp 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-79d7656 elementor-widget elementor-widget-heading\" data-id=\"79d7656\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Overview of the power of innovation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8134931 elementor-widget elementor-widget-text-editor\" data-id=\"8134931\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Interesting figures reveal the potential of state-run chatbot technology, reflecting growth trends and their impact on public services around the world.<\/p>\n<ul>\n<li>More than 60% of government agencies are aiming for automation by 2016.<\/li>\n<li>Saved 1.2 billion hours of work.<\/li>\n<li>cut costs by more than $40 billion a year<\/li>\n<li>72% of people want to access state services through smartphones.<\/li>\n<\/ul>\n<p>In Thailand, Chatbot is used in various agencies such as<a href=\"http:\/\/www.galyamed.com\" target=\"_blank\" rel=\"nofollow noopener\"><strong> www.galyamed.com <\/strong><\/a>. The Department of Mental Health uses Chatbot Online to provide information, understanding, and treatment for psychiatric disorders 24 hours a day. This is a good example of using technology to help with public services.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-454ebfd elementor-widget elementor-widget-heading\" data-id=\"454ebfd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Open a new perspective: Government chatbots are What?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c6dece elementor-widget elementor-widget-text-editor\" data-id=\"2c6dece\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/www.infobip.com\/blog\/ai-customer-experiences-in-government#:~:text=A%20government%20chatbot%20is%20an,government%20processes%20and%20public%20services.\" target=\"_blank\" rel=\"nofollow noopener\"><strong>\u0e41\u0e0a\u0e17\u0e1a\u0e2d\u0e17\u0e20\u0e32\u0e04\u0e23\u0e31\u0e10<\/strong><\/a> \u0e40\u0e1b\u0e47\u0e19\u0e40\u0e04\u0e23\u0e37\u0e48\u0e2d\u0e07\u0e21\u0e37\u0e2d AI \u0e2d\u0e31\u0e08\u0e09\u0e23\u0e34\u0e22\u0e30\u0e17\u0e35\u0e48\u0e2d\u0e2d\u0e01\u0e41\u0e1a\u0e1a\u0e21\u0e32\u0e40\u0e1e\u0e37\u0e48\u0e2d\u0e40\u0e0a\u0e37\u0e48\u0e2d\u0e21\u0e15\u0e48\u0e2d\u0e23\u0e30\u0e2b\u0e27\u0e48\u0e32\u0e07\u0e1b\u0e23\u0e30\u0e0a\u0e32\u0e0a\u0e19\u0e41\u0e25\u0e30\u0e2b\u0e19\u0e48\u0e27\u0e22\u0e07\u0e32\u0e19\u0e23\u0e31\u0e10 \u0e2a\u0e32\u0e21\u0e32\u0e23\u0e16\u0e43\u0e2b\u0e49\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e1c\u0e48\u0e32\u0e19\u0e0a\u0e48\u0e2d\u0e07\u0e17\u0e32\u0e07\u0e15\u0e48\u0e32\u0e07\u0e46 \u0e2d\u0e22\u0e48\u0e32\u0e07\u0e04\u0e23\u0e2d\u0e1a\u0e04\u0e25\u0e38\u0e21 \u0e42\u0e14\u0e22\u0e21\u0e35\u0e40\u0e1b\u0e49\u0e32\u0e2b\u0e21\u0e32\u0e22\u0e2b\u0e25\u0e31\u0e01\u0e43\u0e19\u0e01\u0e32\u0e23\u0e1b\u0e23\u0e31\u0e1a\u0e1b\u0e23\u0e38\u0e07\u0e01\u0e23\u0e30\u0e1a\u0e27\u0e19\u0e01\u0e32\u0e23\u0e20\u0e32\u0e04\u0e23\u0e31\u0e10\u0e41\u0e25\u0e30\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e2a\u0e32\u0e18\u0e32\u0e23\u0e13\u0e30<br \/>\u0e1b\u0e23\u0e30\u0e42\u0e22\u0e0a\u0e19\u0e4c\u0e2b\u0e25\u0e31\u0e01\u0e02\u0e2d\u0e07 Chatbot \u0e43\u0e19\u0e2b\u0e19\u0e48\u0e27\u0e22\u0e07\u0e32\u0e19\u0e23\u0e31\u0e10\u0e04\u0e37\u0e2d\u0e01\u0e32\u0e23\u0e0a\u0e48\u0e27\u0e22\u0e25\u0e14\u0e20\u0e32\u0e23\u0e30\u0e07\u0e32\u0e19\u0e41\u0e25\u0e30\u0e40\u0e27\u0e25\u0e32\u0e43\u0e19\u0e01\u0e32\u0e23\u0e15\u0e2d\u0e1a\u0e04\u0e33\u0e16\u0e32\u0e21 \u0e17\u0e33\u0e43\u0e2b\u0e49\u0e40\u0e08\u0e49\u0e32\u0e2b\u0e19\u0e49\u0e32\u0e17\u0e35\u0e48\u0e2a\u0e32\u0e21\u0e32\u0e23\u0e16\u0e21\u0e38\u0e48\u0e07\u0e40\u0e19\u0e49\u0e19\u0e44\u0e1b\u0e17\u0e35\u0e48\u0e07\u0e32\u0e19\u0e17\u0e35\u0e48\u0e0b\u0e31\u0e1a\u0e0b\u0e49\u0e2d\u0e19\u0e21\u0e32\u0e01\u0e02\u0e36\u0e49\u0e19 \u0e02\u0e13\u0e30\u0e17\u0e35\u0e48\u0e1b\u0e23\u0e30\u0e0a\u0e32\u0e0a\u0e19\u0e44\u0e14\u0e49\u0e23\u0e31\u0e1a\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25\u0e17\u0e35\u0e48\u0e15\u0e49\u0e2d\u0e07\u0e01\u0e32\u0e23\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e23\u0e27\u0e14\u0e40\u0e23\u0e47\u0e27 \u0e41\u0e0a\u0e17\u0e1a\u0e2d\u0e17\u0e2a\u0e32\u0e21\u0e32\u0e23\u0e16\u0e43\u0e2b\u0e49\u0e1a\u0e23\u0e34\u0e01\u0e32\u0e23\u0e2a\u0e32\u0e18\u0e32\u0e23\u0e13\u0e30\u0e44\u0e14\u0e49\u0e07\u0e48\u0e32\u0e22\u0e02\u0e36\u0e49\u0e19 \u0e40\u0e02\u0e49\u0e32\u0e16\u0e36\u0e07\u0e44\u0e14\u0e49\u0e15\u0e25\u0e2d\u0e14 24 \u0e0a\u0e31\u0e48\u0e27\u0e42\u0e21\u0e07 \u0e42\u0e14\u0e22\u0e44\u0e21\u0e48\u0e21\u0e35\u0e02\u0e49\u0e2d\u0e08\u0e33\u0e01\u0e31\u0e14\u0e14\u0e49\u0e32\u0e19\u0e40\u0e27\u0e25\u0e32\u0e2b\u0e23\u0e37\u0e2d\u0e2a\u0e16\u0e32\u0e19\u0e17\u0e35\u0e48<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3bb7e2a elementor-widget elementor-widget-heading\" data-id=\"3bb7e2a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Global Success: Impressive Case Studies<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1500eb9 elementor-widget elementor-widget-heading\" data-id=\"1500eb9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Mississippi: MISSI chatbot genius.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-89dc473 elementor-widget elementor-widget-text-editor\" data-id=\"89dc473\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Provide coverage from:<\/p>\n<ul>\n<li>renew one&#8217;s license<\/li>\n<li>make an appointment for a driver&#8217;s license<\/li>\n<li>Search for jobs and tax records.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f85f43 elementor-widget elementor-widget-heading\" data-id=\"4f85f43\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">SINGAPORE: Start a new service.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d4f8911 elementor-widget elementor-widget-text-editor\" data-id=\"d4f8911\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Chatbot that facilitates through WhatsApp and Telegram.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a0c0487 elementor-widget elementor-widget-heading\" data-id=\"a0c0487\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Australia: Alex, tax assistant<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3cd8be9 elementor-widget elementor-widget-text-editor\" data-id=\"3cd8be9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tProfessional 24-hour tax counseling.\nIn Thailand, the Digital Government Development Agency (DGA) has supported the development of chatbots for government agencies to make it easier for people to access government services with the aim of enhancing public services.\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3665ab5 elementor-widget elementor-widget-heading\" data-id=\"3665ab5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">delve into a wide range of applications<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0e058e0 elementor-widget elementor-widget-heading\" data-id=\"0e058e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">support the internal function<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a1dde0 elementor-widget elementor-widget-text-editor\" data-id=\"3a1dde0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Chatbots help government employees with routine tasks:<\/p>\n<ul>\n<li>Solve the IT problem.<\/li>\n<li>answer the question of human resources<\/li>\n<li>Access organizational policy<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cc080bf elementor-widget elementor-widget-heading\" data-id=\"cc080bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">listen to the public's voice<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4a73a6 elementor-widget elementor-widget-text-editor\" data-id=\"c4a73a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Powerful feedback storage tools improve point-to-point services.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-82603b1 elementor-widget elementor-widget-heading\" data-id=\"82603b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">cope with an emergency<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b72273e elementor-widget elementor-widget-text-editor\" data-id=\"b72273e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Providing accurate information, timely and timely in times of crisis, helping to solve problems for people faster, facilitating complaints or requests for assistance.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fbaf9d9 elementor-widget elementor-widget-heading\" data-id=\"fbaf9d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">outstanding strength<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a4c3559 elementor-widget elementor-widget-image\" data-id=\"a4c3559\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"611\" src=\"https:\/\/www.cipher.co.th\/wp-content\/uploads\/2025\/03\/Chatbots-\u0e2a\u0e33\u0e2b\u0e23\u0e31\u0e1a\u0e2b\u0e19\u0e48\u0e27\u0e22\u0e07\u0e32\u0e19\u0e20\u0e32\u0e04\u0e23\u0e31\u0e10-3-1024x611.webp\" class=\"attachment-large size-large wp-image-9886\" alt=\"Chatbots \u0e2a\u0e33\u0e2b\u0e23\u0e31\u0e1a\u0e2b\u0e19\u0e48\u0e27\u0e22\u0e07\u0e32\u0e19\u0e20\u0e32\u0e04\u0e23\u0e31\u0e10 - \u0e08\u0e38\u0e14\u0e41\u0e02\u0e47\u0e07\" srcset=\"https:\/\/www.cipher.co.th\/wp-content\/uploads\/2025\/03\/Chatbots-\u0e2a\u0e33\u0e2b\u0e23\u0e31\u0e1a\u0e2b\u0e19\u0e48\u0e27\u0e22\u0e07\u0e32\u0e19\u0e20\u0e32\u0e04\u0e23\u0e31\u0e10-3-1024x611.webp 1024w, https:\/\/www.cipher.co.th\/wp-content\/uploads\/2025\/03\/Chatbots-\u0e2a\u0e33\u0e2b\u0e23\u0e31\u0e1a\u0e2b\u0e19\u0e48\u0e27\u0e22\u0e07\u0e32\u0e19\u0e20\u0e32\u0e04\u0e23\u0e31\u0e10-3-300x179.webp 300w, https:\/\/www.cipher.co.th\/wp-content\/uploads\/2025\/03\/Chatbots-\u0e2a\u0e33\u0e2b\u0e23\u0e31\u0e1a\u0e2b\u0e19\u0e48\u0e27\u0e22\u0e07\u0e32\u0e19\u0e20\u0e32\u0e04\u0e23\u0e31\u0e10-3-768x459.webp 768w, https:\/\/www.cipher.co.th\/wp-content\/uploads\/2025\/03\/Chatbots-\u0e2a\u0e33\u0e2b\u0e23\u0e31\u0e1a\u0e2b\u0e19\u0e48\u0e27\u0e22\u0e07\u0e32\u0e19\u0e20\u0e32\u0e04\u0e23\u0e31\u0e10-3-500x299.webp 500w, https:\/\/www.cipher.co.th\/wp-content\/uploads\/2025\/03\/Chatbots-\u0e2a\u0e33\u0e2b\u0e23\u0e31\u0e1a\u0e2b\u0e19\u0e48\u0e27\u0e22\u0e07\u0e32\u0e19\u0e20\u0e32\u0e04\u0e23\u0e31\u0e10-3-700x418.webp 700w, https:\/\/www.cipher.co.th\/wp-content\/uploads\/2025\/03\/Chatbots-\u0e2a\u0e33\u0e2b\u0e23\u0e31\u0e1a\u0e2b\u0e19\u0e48\u0e27\u0e22\u0e07\u0e32\u0e19\u0e20\u0e32\u0e04\u0e23\u0e31\u0e10-3.webp 1340w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e2f240 elementor-widget elementor-widget-text-editor\" data-id=\"4e2f240\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Chatbots for government agencies have special features that help revolutionize public services. Compared to traditional systems, these strengths make chatbots an essential tool in the digital age:<\/p>\n<ol>\n<li><b>Multi-language support: <\/b>More than 80 languages are communicated, meeting the needs of a wide variety of people.<\/li>\n<li><b>Increase participation: <\/b>New contacts open to make it easier for people to access government agencies.<\/li>\n<li><b>Instant response:<\/b> Manage multiple questions simultaneously, reduce wait time<\/li>\n<li><b>Unlimited service: <\/b>Available 24 hours a day, no holidays.<\/li>\n<\/ol>\n<p>With these capabilities, chatbots are a key tool to reduce the workload and time to answer questions, enable data collection, and link multi-channel communication, making government services more efficient.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cef936f elementor-widget elementor-widget-heading\" data-id=\"cef936f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Start smart.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0162e70 elementor-widget elementor-widget-text-editor\" data-id=\"0162e70\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The use of chatbots in government agencies requires careful planning and systematic procedures to maximize the benefit of both the agencies and the public. The key steps to start are as follows:<\/p>\n<ol>\n<li>find the highest point of value<\/li>\n<li>Select the appropriate platform<\/li>\n<li>Gather tools.<\/li>\n<li>Testing and Improvement<\/li>\n<li>be constantly on the follow-up<\/li>\n<\/ol>\n<p>The adoption of Chatbot in government agencies requires good planning, starting with identifying the needs of the public and the agency, selecting the appropriate technology, and continuing to develop to provide efficient services.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aa62c4c elementor-widget elementor-widget-heading\" data-id=\"aa62c4c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The last chapter.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3c73712 elementor-widget elementor-widget-text-editor\" data-id=\"3c73712\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Chatbots for government agencies are not just a trend, but the future of public services that will help make the government work more efficient, faster and closer to the public.<\/p>\n<p>Having 24\/7 access to the service through multilingual chatbots and connecting multiple communications channels makes public service more efficient and responsive to people&#8217;s needs more quickly and accurately is an important step forward in the development of digital public services.<br \/><del datetime=\"2025-03-01T04:06:06+00:00\"><\/del><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-285d158 elementor-widget elementor-widget-image\" data-id=\"285d158\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.cipher.co.th\/services\/software-development\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"341\" src=\"https:\/\/www.cipher.co.th\/wp-content\/uploads\/2024\/12\/bn-Software-Development-1024x341.webp\" class=\"elementor-animation-shrink attachment-large size-large wp-image-8889\" alt=\"\u0e06\u0e19\u0e14\u0e30\" srcset=\"https:\/\/www.cipher.co.th\/wp-content\/uploads\/2024\/12\/bn-Software-Development-1024x341.webp 1024w, https:\/\/www.cipher.co.th\/wp-content\/uploads\/2024\/12\/bn-Software-Development-300x100.webp 300w, https:\/\/www.cipher.co.th\/wp-content\/uploads\/2024\/12\/bn-Software-Development-768x256.webp 768w, https:\/\/www.cipher.co.th\/wp-content\/uploads\/2024\/12\/bn-Software-Development-500x167.webp 500w, https:\/\/www.cipher.co.th\/wp-content\/uploads\/2024\/12\/bn-Software-Development-700x233.webp 700w, https:\/\/www.cipher.co.th\/wp-content\/uploads\/2024\/12\/bn-Software-Development.webp 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Table of Contents Chatbots for government agencies: Save time, reduce steps As technology advances, government services have to adapt. AI [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":9888,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_angie_page":false,"content-type":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"page_builder":"","footnotes":""},"categories":[158,165,154,147,156,148,152,149],"tags":[],"class_list":["post-11498","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai-en","category-application-en","category-automation-marketing-en","category-business-en","category-chat-bot-en","category-strategy-en","category-technology-en","category-trends-en"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.cipher.co.th\/en\/wp-json\/wp\/v2\/posts\/11498","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cipher.co.th\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.cipher.co.th\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.cipher.co.th\/en\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cipher.co.th\/en\/wp-json\/wp\/v2\/comments?post=11498"}],"version-history":[{"count":0,"href":"https:\/\/www.cipher.co.th\/en\/wp-json\/wp\/v2\/posts\/11498\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.cipher.co.th\/en\/wp-json\/wp\/v2\/media\/9888"}],"wp:attachment":[{"href":"https:\/\/www.cipher.co.th\/en\/wp-json\/wp\/v2\/media?parent=11498"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.cipher.co.th\/en\/wp-json\/wp\/v2\/categories?post=11498"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.cipher.co.th\/en\/wp-json\/wp\/v2\/tags?post=11498"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}