{"id":14775,"date":"2025-09-23T11:08:26","date_gmt":"2025-09-23T04:08:26","guid":{"rendered":"https:\/\/www.cipher.co.th\/business-policies\/"},"modified":"2026-05-15T11:19:14","modified_gmt":"2026-05-15T04:19:14","slug":"business-policies","status":"publish","type":"page","link":"https:\/\/www.cipher.co.th\/en\/business-policies\/","title":{"rendered":"Business Policies"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"14775\" class=\"elementor elementor-14775 elementor-14774\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5f2c362 e-flex e-con-boxed e-con e-parent\" data-id=\"5f2c362\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-506452e elementor-widget elementor-widget-heading\" data-id=\"506452e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Business Policies<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ca7a02 elementor-widget elementor-widget-text-editor\" data-id=\"1ca7a02\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Cipher Co., Ltd. www.cipher.co.th<br\/>Effective Date: 9\/22\/2025<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ed330c7 elementor-widget elementor-widget-heading\" data-id=\"ed330c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">CANCELLATION AND REFUNDS POLICY<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ebaaf3 elementor-widget elementor-widget-text-editor\" data-id=\"9ebaaf3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>This Cancellation and Refunds Policy applies to all services and products offered by Cipher Co.,ltd, including marketing services, online courses, and digital templates.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d41063e elementor-widget elementor-widget-text-editor\" data-id=\"d41063e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"text-base font-bold text-text-100 mt-1\">1. MARKETING SERVICES<\/h3><p class=\"whitespace-normal break-words\"><strong>1.1 Cancellation Policy<\/strong><\/p><ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"><li class=\"whitespace-normal break-words\">Monthly service packages: 30-day written notice required before the next billing cycle<\/li><li class=\"whitespace-normal break-words\">Project-based services: Cancellation allowed up to 48 hours after contract signing<\/li><li class=\"whitespace-normal break-words\">Ongoing campaigns: 7-day notice required, subject to completion of current deliverables<\/li><\/ul><p class=\"whitespace-normal break-words\"><strong>1.2 Refund Policy<\/strong><\/p><ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"><li class=\"whitespace-normal break-words\">Services not yet commenced: Full refund within 7 business days<\/li><li class=\"whitespace-normal break-words\">Services in progress: Prorated refund based on completed work, minus 20% administrative fee<\/li><li class=\"whitespace-normal break-words\">Completed services: No refunds available<\/li><li class=\"whitespace-normal break-words\">Custom strategy development: 50% refund if cancelled within 72 hours, no refund thereafter<\/li><\/ul><h3 class=\"text-base font-bold text-text-100 mt-1\">2. ONLINE COURSES<\/h3><p class=\"whitespace-normal break-words\"><strong>2.1 Cancellation Policy<\/strong><\/p><ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"><li class=\"whitespace-normal break-words\"><strong>NO CANCELLATIONS:<\/strong> All online course purchases are final and non-cancellable<\/li><li class=\"whitespace-normal break-words\">Pre-launch courses: No cancellations allowed once payment is processed<br\/><\/li><li class=\"whitespace-normal break-words\">Active courses: No cancellations allowed &#8211; access continues as purchased<\/li><li class=\"whitespace-normal break-words\">Live courses\/webinars: No cancellations allowed once registered and paid<\/li><\/ul><p class=\"whitespace-normal break-words\"><strong>2.2 Refund Policy<\/strong><\/p><ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"><li class=\"whitespace-normal break-words\"><strong>NO REFUNDS: <\/strong>All online course purchases are final and non-refundable<\/li><li class=\"whitespace-normal break-words\">Once payment is processed, no refunds will be issued regardless of course completion status<\/li><li class=\"whitespace-normal break-words\">Technical issues preventing access: Technical support will be provided to resolve access issues<\/li><li class=\"whitespace-normal break-words\">Course content disputes: Technical support and course guidance will be provided, but no monetary refunds<\/li><\/ul><h3 class=\"text-base font-bold text-text-100 mt-1\">3. DIGITAL TEMPLATES<\/h3><p class=\"whitespace-normal break-words\"><strong>3.1 Cancellation Policy<\/strong><\/p><ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"><li class=\"whitespace-normal break-words\"><strong>NO CANCELLATIONS: <\/strong>All digital template purchases are final and non-cancellable<\/li><li class=\"whitespace-normal break-words\">Individual templates: No cancellations allowed once payment is processed<\/li><li class=\"whitespace-normal break-words\">Template bundles: No cancellations allowed once payment is processed<\/li><li class=\"whitespace-normal break-words\">Subscription-based templates: No cancellations allowed during subscription period &#8211; access continues until natural expiration<\/li><\/ul><p class=\"whitespace-normal break-words\"><strong>3.2 Refund Policy<\/strong><\/p><ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"><li class=\"whitespace-normal break-words\"><strong>NO REFUNDS: <\/strong>All digital template purchases are final and non-refundable<\/li><li class=\"whitespace-normal break-words\">Before download: No refunds available once payment is processed<\/li><li class=\"whitespace-normal break-words\">After download: No refunds due to digital nature of product<\/li><li class=\"whitespace-normal break-words\">Defective templates: Technical support and file replacement provided, but no monetary refunds<\/li><li class=\"whitespace-normal break-words\">Subscription templates: No refunds &#8211; access continues until subscription period ends<\/li><\/ul><h3 class=\"text-base font-bold text-text-100 mt-1\">4. GENERAL TERMS<\/h3><p class=\"whitespace-normal break-words\"><strong>4.1 Refund Processing<\/strong><\/p><ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"><li class=\"whitespace-normal break-words\">Refunds processed within 5-10 business days<\/li><li class=\"whitespace-normal break-words\">Refunds issued to original payment method<\/li><li class=\"whitespace-normal break-words\">Third-party payment processor fees non-refundable<\/li><\/ul><p class=\"whitespace-normal break-words\"><strong>4.2 Exceptions<br\/><\/strong><\/p><ul class=\"[&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc space-y-1.5 pl-7\"><li class=\"whitespace-normal break-words\">Force majeure events may extend refund processing times<\/li><li class=\"whitespace-normal break-words\">Violation of terms of service voids refund eligibility<\/li><li class=\"whitespace-normal break-words\">Chargebacks will result in immediate account suspension<\/li><\/ul><p class=\"whitespace-normal break-words\"><strong>4.3 Contact Information <\/strong>For cancellation requests or refund inquiries:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c79cea elementor-widget elementor-widget-heading\" data-id=\"5c79cea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contact<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dcaa0db elementor-widget elementor-widget-text-editor\" data-id=\"dcaa0db\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Email: info@cipher.co.th<br\/>Phone: <a href=\"tel:+66816333636\" target=\"_blank\" rel=\"nofollow\">081-633-3636<\/a><br\/>LINE: @cipher<br\/>Business Hours: Monday-Friday 9:00-18:00<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Business Policies Cipher Co., Ltd. www.cipher.co.thEffective Date: 9\/22\/2025 CANCELLATION AND REFUNDS POLICY This Cancellation and Refunds Policy applies to all [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_angie_page":false,"content-type":"","site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center 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