{"id":14775,"date":"2025-09-23T11:08:26","date_gmt":"2025-09-23T04:08:26","guid":{"rendered":"https:\/\/www.cipher.co.th\/business-policies\/"},"modified":"2025-09-24T16:25:55","modified_gmt":"2025-09-24T09:25:55","slug":"business-policies","status":"publish","type":"page","link":"https:\/\/www.cipher.co.th\/en\/business-policies\/","title":{"rendered":"Business Policies"},"content":{"rendered":"\t\t
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Business Policies<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Cipher Co., Ltd. www.cipher.co.th
Effective Date: 9\/22\/2025<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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1. Shipping Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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1.1 Delivery Time<\/h3>
  • Standard products: Delivery within 3-5 business days after payment confirmation<\/li>
  • Special or custom-made products: Delivery within 7-14 business days<\/li>
  • Imported products: Delivery within 14-21 business days<\/li><\/ul>

    1.2 Shipping Fees<\/h3>
    • Free shipping for orders over 1,000 THB<\/li>
    • Standard shipping: 50 THB (Bangkok and metropolitan area)<\/li>
    • Provincial shipping: 80-120 THB (depending on distance)<\/li><\/ul>

      1.3 Shipping Methods<\/h3>
      • Thailand Post EMS<\/li>
      • Kerry Express<\/li>
      • Flash Express<\/li>
      • J&T Express<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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        2. Order Cancellation Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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        2.1 Cancellation Before Shipping<\/h3>
        • Customers can cancel orders before products are shipped<\/li>
        • Cancellation within 2 hours after ordering: 100% refund<\/li>
        • Cancellation after 2 hours but before shipping: 90% refund (10% processing fee)<\/li><\/ul>

          2.2 Cancellation After Shipping<\/h3>
          • Orders cannot be cancelled once products are shipped from warehouse<\/li>
          • Please follow return policy procedures instead<\/li><\/ul>

            Note:<\/strong> Special or custom-made products cannot be cancelled once production begins<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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            3. Return and Refund Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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            3.1 Return Conditions<\/h3>
            • Products must be in original condition, unused<\/li>
            • Complete packaging and tags must be included<\/li>
            • Notify us within 7 days after receiving products<\/li>
            • Send products back within 14 days after approval<\/li><\/ul>

              3.2 Returnable Cases<\/h3>
              • Products damaged during shipping<\/li>
              • Wrong products received<\/li>
              • Manufacturing defects<\/li>
              • Unsatisfied with product quality (within 7 days)<\/li><\/ul>

                3.3 Non-Returnable Cases<\/h3>
                • Custom-made products<\/li>
                • Health and beauty products that have been used<\/li>
                • Digital products that have been downloaded<\/li>
                • Expired products or damaged due to misuse<\/li><\/ul>

                  3.4 Refund Process<\/h3>
                  • Inspect returned products (3-5 business days)<\/li>
                  • Approve refund and notify customer<\/li>
                  • Refund through original payment method (5-7 business days)<\/li>
                  • Cash payments will be transferred to customer’s provided account<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                    4. Contact Information<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                    Contact Channels:<\/strong><\/p>

                    Email: info@cipher.co.th
                    Phone: 082-539-5497
                    LINE: @cipher
                    Business Hours: Monday-Friday 9:00-18:00<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

                    Business Policies Cipher Co., Ltd. www.cipher.co.thEffective Date: 9\/22\/2025 1. Shipping Policy 1.1 Delivery Time Standard products: Delivery within 3-5 business […]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_angie_page":false,"content-type":"","site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-14775","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.cipher.co.th\/en\/wp-json\/wp\/v2\/pages\/14775","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cipher.co.th\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.cipher.co.th\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.cipher.co.th\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cipher.co.th\/en\/wp-json\/wp\/v2\/comments?post=14775"}],"version-history":[{"count":0,"href":"https:\/\/www.cipher.co.th\/en\/wp-json\/wp\/v2\/pages\/14775\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.cipher.co.th\/en\/wp-json\/wp\/v2\/media?parent=14775"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}